Connect With the Lumaflex Support Team

For US customers, we process all orders within one business day. After processing, standard shipping delivers your Lumaflex device within 6-14 business days. For international customers, delivery times will vary based on your location. We offer worldwide free shipping, and all shipments include tracking information so you can monitor your order's progress. Some remote locations may require additional delivery fees depending on the destination. You can track your order here.

You can track your order here.

Yes, Lumaflex devices are HSA/FSA eligible! We prominently advertise this on our website, noting "You can use the HSA/FSA fund to buy" our products. Our product listings also feature the "HSA/FSA Eligible" badge. We've partnered with Truemed to make the HSA/FSA purchasing process seamless. Through this partnership, you can save an average of 30% by using your pre-tax dollars. Your HSA/FSA eligibility for our products is valid for 12 months once approved. Red light therapy devices are generally considered eligible HSA or FSA expenses when used for treating specific conditions like skin problems, pain relief, arthritis, and inflammation - all conditions that Lumaflex devices are designed to address. To use your HSA/FSA funds for a Lumaflex purchase, you'll take a quick health survey, have it reviewed by a licensed provider to determine eligibility, and then you can pay with your HSA/FSA card directly.

We offer a two-year limited warranty on all Lumaflex devices. This warranty covers manufacturing defects and issues, providing you with repair or replacement services as needed during this period. Additionally, we offer a 30-day risk-free trial. If you're not completely satisfied with the results after 30 days of continuous treatment (using the Lumaflex 10-20 times per week for 10-20 minutes per day over 4 weeks), we will provide you with a refund. Our warranty information is clearly stated in our product listings on every big e-commerce platform like ShopLC, which confirm the "2-Year Warranty" coverage of Lumaflex devices.