FAQ

Lumaflex is a company that manufactures portable, flexible, FDA-cleared red light therapy devices. We offer ultralight, flexible wraps that can be used at home, work, or while traveling, making red light therapy more accessible than traditional bulky equipment.

Red Light Therapy (RLT) is a non-invasive treatment that uses specific wavelengths of red and near-infrared light to stimulate cellular healing. The therapy works by penetrating the skin to increase blood flow, boost energy production (ATP) in cells, and trigger natural healing processes. This helps reduce inflammation, relieve pain, and accelerate tissue repair.

We offer FDA-cleared portable red light therapy devices based on NASA-inspired technology. Our main products include the Lumaflex Body Pro (our core device) and the more affordable Lumaflex Essential(priced at $399), which is designed for speedy 10-minute treatments.

Our devices are unique because they're wearable, flexible, and durable. They're built with 45 dual-chip LEDs ensuring exceptional luminous efficiency and powerful light output. Our red light therapy devices feature built-in timers and are sweatproof, making them perfect for athletes and fitness enthusiasts.

All our devices use both red light (630nm) and near-infrared light (850nm) wavelengths to simultaneously treat surface concerns like wrinkles and deeper issues like chronic pain and stiffness.

Price
The Lumaflex Essential is more affordable at $399, while the Body Pro is priced at $689.

Design & Features
Both devices are flexible, wearable, and FDA-cleared, but they have different specifications. The Essential is the world's First FDA-cleared portable and flexible red light therapy wrap with a lightweight design focused on daily, on-the-go use.
The Body Pro is sweat-proof, has an extra spare replaceable battery and comes with a Bluetooth connected app for specific customized setting control (like higher light frequency) that offers comprehensive treatment and is intended for more intensive use.

Treatment Time
The Lumaflex Essential is specifically designed for speedy 10-minute treatments, making it ideal for quick sessions. The Body Pro may be intended for longer, more intensive therapy sessions.

Target Users
The Essential is ideal for those wanting targeted therapy without having to hold the device, perfect for everyday users with specific pain points. The Body Pro is more suited for serious athletes, fitness enthusiasts, and those requiring more comprehensive recovery solutions.

Both models use red and near-infrared light technology to accelerate recovery and optimize health, but the Body Pro are positioned as the premium option with enhanced features for those who need more extensive therapy.

You can see the full specifications right here: Product Comparison

Yes, Lumaflex devices are specifically designed to help relieve pain through red light therapy.

Both the Lumaflex Essential and Body Pro models are FDA-cleared for pain relief. The devices are designed to reduce inflammation, ease muscle and joint pain, and accelerate recovery through red and near-infrared light therapy.

Clinical studies show that Lumaflex's red light therapy technology can help with various types of pain including osteoarthritis, rheumatoid arthritis, chronic pain, inflammation, tendinitis, carpal tunnel, fibromyalgia, and more.

The technology works by stimulating blood flow and energy production (ATP) in the cells of the targeted area. This reduces pain and inflammation while triggering the body's natural healing processes to help damaged tissues repair themselves.

Our products provide "instant pain relief" with "proven results within 6 weeks time" when used regularly. They're particularly effective for back and joint discomfort, muscle soreness, and recovery from injuries.

For US customers, we process all orders within one business day. After processing, standard shipping delivers your Lumaflex device within 6-14 business days.

For international customers, delivery times will vary based on your location. We offer worldwide free shipping, and all shipments include tracking information so you can monitor your order's progress. Some remote locations may require additional delivery fees depending on the destination.

You can track your order here.

Yes, we do ship internationally! Lumaflex distributes our products globally with worldwide free shipping. Our red light therapy devices are available to customers around the world, helping people everywhere experience the benefits of our technology.

You can track your order here.

If you have any question at checkout, please contact our customer support team for assistance.

Red light therapy can be used at any time of the day, offering flexibility to fit your schedule and needs. Lumaflex devices are designed to integrate seamlessly into your daily routine.

For optimal results, we recommend using your Lumaflex device consistently, ideally 10-20 times per week for 10-20 minutes each day. Short daily treatments are more effective than longer sessions done less frequently.

Many users find Lumaflex particularly beneficial after workouts to reduce muscle soreness and accelerate recovery. The devices can also be used before workouts as a pre-workout warm-up tool to prepare muscles and enhance performance.

Yes, Lumaflex devices are HSA/FSA eligible! We prominently advertise this on our website, noting "You can use the HSA/FSA fund to buy" our products. Our product listings also feature the "HSA/FSA Eligible" badge.

We've partnered with Truemed to make the HSA/FSA purchasing process seamless. Through this partnership, you can save an average of 30% by using your pre-tax dollars. Your HSA/FSA eligibility for our products is valid for 12 months once approved.

Red light therapy devices are generally considered eligible HSA or FSA expenses when used for treating specific conditions like skin problems, pain relief, arthritis, and inflammation - all conditions that Lumaflex devices are designed to address.

To use your HSA/FSA funds for a Lumaflex purchase, you'll take a quick health survey, have it reviewed by a licensed provider to determine eligibility, and then you can pay with your HSA/FSA card directly.

We offer a two-year limited warranty on all Lumaflex devices. This warranty covers manufacturing defects and issues, providing you with repair or replacement services as needed during this period.

Additionally, we offer a 30-day risk-free trial. If you're not completely satisfied with the results after 30 days of continuous treatment (using the Lumaflex 10-20 times per week for 10-20 minutes per day over 4 weeks), we will provide you with a refund.

Our warranty information is clearly stated in our product listings on every big e-commerce platform like ShopLC, which confirm the "2-Year Warranty" coverage of Lumaflex devices.

Yes, we offer various discounts and promotions! Our website mentions that you can "Get 10% off your first order" when you sign up.

Additionally, we have a quiz promotion where you can take and unlock a 15% discount code.

Would you like us to help you find a current discount or promotion for your purchase? Contact Us or chat with us online.

Lumaflex's vision is to become the leading innovator in red light and infrared therapy and well-being through cutting edge technology and end user centered convenience.

All transactions are encrypted using SSL technology, and Shopify is PCI DSS Level 1 compliant, meeting the highest standards of payment security. Additionally, we follow strict privacy policies and utilize advanced fraud detection systems to ensure your data is secure. You can shop with confidence knowing your information is well-protected.

Yes, we do. When you have added the desired products to cart and arrive at checkout, please verify your status with ID.me and you'll see the discount added to your checkout automatically.

Yes, we do. Lumaflex does campaigns throughout the year through which discounts and deals are offered. In order to stay up to date on the latest and be informed when we are about to start a campaign, feel free to subscribe to our newsletter.

Yes, Lumaflex has a newsletter subscription bar right above the footer.

Our products are manufactured in Shenzhen, China.

In case of a broken item, please reach out to our Customer Support along with your item(s) order number, and a short video / image on the malfunction of your item. 

Our red light experts will evaluate the situation of the broken item and instruct on how we'll resolve this issue asap.

Yes, our items have obtained a number of health certifications such as but not limited to Health Canada. FC .BSI, MSDAP, CE and others. The corresponding certfications and awards belonging to the particular product model can be found on the product page.

When our items are at full charge, they would last up to 8 therapy sessions. This does not take into account the lifetime of the battery and results may vary.

Our red light, and infrared therapy are non-invasive treatments which, based on research are applicable to your pets.

Yes, the Body Pro has a bluetooth function which allows for remote access and operation to the device, using our dedicated application for Lumaflex on both IOS and Android devices.

We do not recommend the use of our devices on individuals less than 18 years old. However, research has shown that using the device on individuals less than 18 years old result in no complications.

Yes, it does.

We do not endorse charging the Lumaflex devices with anything else than the provided charging cables.

Yes, it is. However, please keep note that Lumaflex offers a 2-Year-Limited Warranty which enables you to exchange parts (or the whole unit) of the device you have purchased, free of charge.

Yes, the devices offered by Lumaflex help with a variety of skin conditions such as but not limited to acne, psoriasis, eczema, rosacea, wound healing and scars, wrinkles and fine lines, sun damage and hyperpigmentation, stretch marks and inflammatory skin conditions.

Red light therapy and infrared therapy treat a number of illnesses, ranging from, but not limited to arthritis, chronic pain, muscle injuries and strains, joint disorders, tendonitis, carpal tunnel syndrome, back pain, wound healing, neuropathy, sleep disorders, mood disorders, inflammatory conditions, hair loss, cardiovascular health issues, and immune system deficiencies.

Status: The device is in Power-On/Standby Mode.

Actions:

To start a therapy session, follow the user manual instructions.

To power off, press and hold the power button for 3 seconds.

Status: A steady solid light means the device is actively delivering therapy.

Notes:

Avoid moving or covering the device during therapy.

After therapy, the light will return to standby mode (solid light).

Status: A breathing mode (gentle pulsing fade-in and fade-out) means the device is charging.

Charging Complete:

The breathing effect stops, and the light remains solid, indicating a full charge.

The indicator light is completely off. What should I do?
A:

Check if the device is powered on (press and hold the power button).

Confirm battery level: Connect the charger to see if the breathing mode (charging) activates.

If unresponsive, contact customer support.

The indicator uses light patterns only (no color changes). If you see unusual colors, contact support immediately.

Possible causes:

Loose charger/cable connection → Reconnect securely.

Battery already fully charged → Solid light is normal.

Non-original charger/cable → Use included accessories.

Status: A 1-second interval rapid blink signals a Low Battery Warning.

Actions:

Stop using the device immediately and charge it with the original charger.

Therapy may not function properly in low-battery mode.